Most people think of zookeepers, veterinarians and animals trainers when they think about working at a zoo, but equally important are the jobs that involve working with people. The Minnesota Zoo has a great team of Guest Services employees and hundreds of volunteers who greet and interact with each and every guest-making your visit pleasant and memorable. Think about your last visit to the Zoo:

• Someone greeted you at the door
• You were given a daily schedule with show times
• Someone helped you getting on and off the Monorail
• Your kids were able to talk to "Diver Dan"
• Someone answered questions and interpreted interesting animal artifacts
• When you lost something it was found
• Your kids had a great birthday party
• Someone said "good bye" as you left the Zoo

Our Guest Service employees and volunteers always wear a smile and have to be ready for anything. When computers break-down or exhibits/shows are closed or canceled, they have to be ready to keep you informed and provide alternatives for how to spend your day. In short, they need to know EVERYTHING about the Minnesota Zoo!

“…greeting guests as they arrive and seeing them again as they leave. It is very rewarding when they remember me and want to tell me about their day.”
Sharon Foster, Guest Services Manager

“Helping guests plan their day and letting them know fun areas to visit, like the baby tigers, seeing the bird or dolphin show.”
Vicky Sewich, Guest Services Coordinator

“The hardest part about my job is when a guest is upset over something we can't control... didn't get to see a particular show because they got there too late, or maybe one of their favorite animals wasn’t active that day. We want to see our guests happy and when they aren't it can make our day challenging.”
Vicky Sewich, Guest Services